Refer to your receipt for an estimated shipping date.
Orders are processed in the sequence that they are received.
**Regarding shipping--I always use the address you provide me via your account on Etsy. PLEASE double check your address before placing your order! **Purchases will not ship until payment has been made. **If your package is delayed, damaged, lost or stolen--I am not responsible. Once your order is shipped I can not control what happens there after.

I offer two sizes:
personal size 3.75" x 6.75" & A5 size 8.3" x 5.8", both of which work with six-hole standard size ring bound planners like Kate Spade, Carpe Diem, Filofax, Kikki-K. You will need to have a planner or purchase one separately. Please read and understand each product’s descriptions, sizes, and formats carefully before purchasing.
Note: All pages are hand cut and page size may vary slightly.

Monday through Friday 9AM-4PM
If you send a conversation or email outside of these hours, you may not receive a response until the next business day.

Please read the listing descriptions carefully before purchase to make sure all measurements and sizes will work for your planner. All planner inserts are handcut and paper size may vary slightly. Please keep in mind that these inserts are printed, cut and punched personally by me, so imperfections may occur.

The paper type, brand, and weight are a huge component in my business. I, unfortunately, can't share those details. However, it is a premium paper that is thicker and smoother than standard weight copy paper. My paper has very minimal show through while not being bulky in your planner. I use a variety of pens and have no bleed issues. Although, some shadowing may occur the heavier you write.

Please read each listing carefully. All decorated elements are for illustrative purposes only. To use my inserts, dividers and dashboards you will need to purchase a planner binder separately.
Note: All pages are hand cut and page size may vary slightly. Please read and understand each product's descriptions, sizes, and formats carefully. Understand due to variations in individual user's monitor settings, calibrations, color printing settings, and lighting sources, we cannot guarantee that your printed product will be an exact match to the colors represented in the pictures in my listings.

I don't accept returns, exchanges, or cancellations.
But please contact me if you have any problems with your order.
Returns and exchange details:
Due to the nature of my products, all sales are final.

Unless it's an error on my part, items are non-refundable and non-returnable. All mistakes must be reported within two weeks of delivery scan.

All orders come with tracking that updates within 24-48 hours of shipment. Please be patient with the tracking as it can be slow to update online. I cannot guarantee shipping times. The Estimated Delivery date on your order is just an estimate, not a guaranteed date. Once an item is marked 'shipped' and in the hands of the USPS, it is out of my control as far as delivery times. For any questions or concerns regarding tracking, please contact your local Post Office first. They will be able to further assist you with information regarding the state of your package quicker than I can. I am not responsible for damaged, lost or stolen packages although I will help you work with the Post Office to get get your issue resolved.

Your package may be subject to additional fees imposed by the destination country. You, the buyer, are responsible for any costs such as duties, import taxes, and customs clearance fees. As an Etsy seller, I work in compliance with the import laws and regulations of the countries you are shipping to. This includes accurately representing the contents of your package. I must ensure that a sold item is not marked “gift” on a customs declaration form.

Import tax (sometimes known as VAT) is a part of purchasing from another country and it is the responsibility of the buyer. As a venue, Etsy cannot provide specific tax advice. I am not permitted, as a US seller, to charge additional taxes, duties or customs charges, collect and then remit import taxes to other countries as each country has its own rules and rates. So it is collected at the time an item is received at your post office and then remitted to your local tax authorities.

For reference, we have included the Etsy help topic below on VAT which pertains to EU countries. https://www.etsy.com/help/article/5023

Dear Friends;
I am humbled & honored that you have placed your trust in me and look forward to providing you with the best possible products and service. Remember, these are hand-crafted products made by me in my studio that is located in the USA. I do not mass produce. There is bound to be differences in my products each time they are made.

PLEASE NOTE: Prima Donna Studio Shop (PDS) materials are for personal use only. Printed materials may not be duplicated and the copy resold. You may gift or resell any purchased materials you no longer need/use/want that was bought for your personal use. Shop policies may change at any time. Thank you for your business!